Current status
Payments are not open yet. No payment should be collected until the academy confirms and publishes the refund terms below. Effective date: [Effective date pending].
Cancellation requests
Send a request to [Refund contact pending] using your enrolled email address. Include your name, batch, payment reference, and reason for the request. Never send card details or banking passwords.
Eligibility and deadlines
The refund eligibility window is [Refund window pending]. Treatment of cancellations before classes begin, withdrawals after the start, missed classes, and any non-refundable charges is [Refund eligibility pending]. No eligibility promise is made by these draft placeholders.
Academy cancellations or rescheduling
If the academy cancels or materially changes a batch, available refund or transfer choices, the response window, and communication method will be [Cancellation and rescheduling terms pending]. Any applicable mandatory consumer rights continue to apply.
Processing and payment method
Approved refunds are processed through the original payment provider where possible. Review time, processing time, and treatment of payment fees are [Refund processing terms pending]. A refund is not complete until the payment provider confirms it.
Transfers and duplicate payments
Batch transfers are governed by [Batch transfer policy pending]. Report an accidental duplicate payment promptly with both payment references. The team will verify the records before taking action.
Questions
Contact [Refund contact pending] for help. This draft must be reviewed by the business and a qualified professional before payments are enabled.